We at SpinMonkey know how important your safety is and as a tour operator it is our duty to assure you about your safety. All the routes are curated very carefully keeping the safety of our riders in mind.
The bicycles being used for the rides are amongst the best available in India and are serviced from time to time. We also have provisions for first aid kit in case of any emergencies or unforeseen circumstances.
Q . Do I have to book a tour in advance ?
Space is limited on our tours to keep group sizes small so we recommend booking in advance. Alternatively, you can show up 15 minutes before our daily tour time, but we may not have space or be running a tour that day. It is highly recommended to book or call in advance.
Q. What is your cancellation policy ?
Due to limited space on our tours, our cancellation policy is as follows:
- Before 48 hours of the tour date - 80% refund
- Between 48 hours to 24 hours of the tour date- 50% refund
- Less than 24 hours to the tour date- no refund is possible
Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.
Q. What if it rains?
In our city rains are not predictable, so it does rain here at times (making it lush and beautiful!). You can still have an amazing tour if dressed for the weather, and we provide light ponchos for your use. We do understand that not everyone wants to get wet, so if it is raining 2 hours prior to your tour and you don’t want to go out in the rain, just call us and we will happily refund your tour in full or try to reschedule if possible.
Please Note: June, July, August and September is the rainy season and it is wise to bring along an extra layer just in case the forecast indicates a chance of rain (local forecast).
Q. Where do the tours start and end?
Tours depart from and finish at the Hotel Broadway, Asaf Ali Road. Please arrive at least 15 minutes before the tour to get your bike and prepare to ride.
Q. What time should I arrive for the tour? What if I’m late?
We ask guests to arrive no less than 15 minutes in advance of their tour so that you have time to fill out waiver forms and be fitted for bike and helmet.
Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.
Q. Should I tip my guide ?
While not mandatory, tipping is appropriate and our guides certainly appreciate it for a job well done! As in other service-based industries, tipping encourages the outstanding service that our guides continue to provide. Please consider this when planning your monetary needs on the tour.
Q. What kind of bicycles do you use ?
Our bikes are comfortable, upright mountain bikes – perfect for casual city touring. Helmet and safety jackets are too provided with the bikes. See our bike page for more details on our bikes.
Q. Can I bring my own bike ?
Of course! Many hotels now offer complimentary bike use. Keep in mind that we cannot guarantee or repair any bikes on tour that are not our own. If you bring your own bike, please make sure it is in good working order. Tour cost will not be altered even if you have your own bike.
Q. What if I haven’t biked in many years ?
Our tours require basic riding ability and fitness and your guide will set a very relaxed pace. Expect to ride for a maximum of 15 – 20 minutes at a time between breaks. We make every effort to cater to the slowest rider in the group, but keep in mind that we have to try to keep our schedule on time. We stop regularly for information, bathroom breaks, and photo ops. Your tour leader will go over general group riding etiquette so that everyone rides safely.
Please Note: For custom or group tours, if your group would like to ride further or faster, just let your tour leader know and we can pick up the pace!
Q. Do I have to wear a helmet ?
Yes! Its the law in India for all (adults included) to wear a helmet. Our company will supply a helmet with your bike and you must wear it while riding. You may bring your own if you prefer.
Q. What Should I bring ?
We ride rain or shine! Be prepared for any kind of weather as the forecast can change quickly here in Delhi. Check out our current weather forecast here. If it is raining, see policy above.
Some cash for any goodies or souvenirs you would like to purchase on the way. We typically do not stop at souvenir shops, but may visit galleries, markets, or small shops where you may choose to purchase something.
Comfortable footwear (closed toe shoes) and bike-friendly clothes.
Don’t forget your Camera!
Q. Can I bring my kids on the tour?
In order to meet the needs of both children and adults, we ask that families with children 10 and under contact us to schedule a family tour. If your youngster is experienced on a bike and mature enough to spend the day with a group of adults, we would love to have them along. Ultimately, you know your child’s ability the best.
Q. Is there a minimum number of riders required for booking ?
We want to make sure everyone who wants to come on a Cycle City Tour has the opportunity, but our public tours require a minimum of 2 guests. You may book in as an individual, but we may get in touch in the rare case that we have no other bookings to see if you want to change tours or dates.